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Troubleshoot Aside

Use this page when Aside needs input, a task stalls, password autofill does not appear, browser import fails, or you need to report a bug.

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Task is waiting for you

  1. Open the task.
  2. Find the input or approval request.
  3. Review the requested action.
  4. Approve, reject, or answer.
  5. Resume the task if the UI shows a resume action.
If Aside reaches a sign-in screen, it can use allowed saved credentials through autofill. If the site asks for MFA, passkey approval, CAPTCHA, or identity verification, complete the visible step or answer Aside’s request, then resume the task. Aside may show visible task states such as waiting for approval, waiting for an answer, errored, or finished. Approve or deny approval popovers directly from the browser surface. Questions and draft reviews open the task detail page.

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Task is going the wrong way

Use a follow-up.
  • Use Steer if the agent needs correction during the current run.
  • Use Queue if the instruction can wait until the current run finishes.
Example: Stop using the billing page. Use the invoices page instead, and do not send any emails.

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Task waits for a notification

Aside can pause a task while it waits for a notification. Open the task to see whether Aside needs a reply, approval, or a connected app event.

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Password autofill does not appear

Check these settings:
  1. Open Settings > Password.
  2. Confirm Use default password manager is enabled if you want Aside to manage passwords.
  3. Confirm Enable Autofill is on.
  4. Check Disable in incognito if you are in an incognito window.
  5. Check Excluded domains.
  6. Check whether insecure-site autofill is allowed for the current site.
If the site uses a passkey, MFA, or a multi-step login, Aside can fill the saved credential first. Complete the visible verification step and wait for the next prompt.

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Browser import fails

Try these checks:
  1. Confirm the source browser profile still exists.
  2. Close the source browser if the import needs exclusive access.
  3. Use file import for sources that require it.
  4. Retry import.
Aside can show these import errors:
  • Browser import is unavailable in this version of Aside.
  • Browser import failed.
  • Please upload a ZIP file for Safari ZIP import.
  • Failed to read the ZIP file for unreadable Safari ZIP import.

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Streaming sites show “unsupported browser” or fail to play

Streaming sites like Amazon Prime Video, YouTube, and Netflix may show You are running an unsupported version of this browser (for example Prime Video error code 7132) or fail to play protected content when the Widevine DRM module is outdated or has not finished downloading.
  1. Open aside://components.
  2. Find Widevine Content Decryption Module.
  3. Click Check for update.
  4. Wait for the status to change to Up-to-date.
  5. Reload the streaming tab.

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Report a bug

You can contact support at support@aside.com. Include:
  • Task URL or task ID
  • Approximate time
  • Website or app involved
  • Expected result
  • Actual result
  • Screenshot or artifact path, if available
  • Any visible error message
You can also send feedback in the app:
  • Open Settings, then choose Send feedback.
  • Open a task detail page, open the more actions menu, then choose Send feedback.
General feedback can include screenshots. Task feedback can include the task transcript and diagnostics.